FAQS

• How do I submit a part enquiry?

  Our Product Pages – Simply search for the part number you require in our search bar, and it will take you straight to the product page.

  You can then email or call us – Speak directly to a dedicated Account Manager, who will be able to answer any questions you have and provide you with a quotation within minutes

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• How long is my quotation valid for?

  According to the inventory situation of the product, quotation are valid for 15 to 30 days from the day the quote is received, unless stated otherwise at the time of quotation.

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• Why can't I see a price for a part?

  In addition to "new" and "used" units we also specialize in the selling "discontinued" and hard to find industrial automation parts which tend to have a fluctuating market value. These fluctuations may make it difficult for us to provide accurate daily prices for parts on our website. Therefore, in an effort to ensure that we always provide you with the best and most accurate price available, our team will source and price your part on an enquiry-by-enquiry basis.

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• Do you offer global delivery services?

  yes. We ship globally, and we are able to quickly deliver parts globally to any corner of the world. Unless otherwise specified, we will ship your order via (DHL). We can also ship through FedEx, UPS, and TNT. We can also use your account.

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• How long will it take for my product to arrive?

  We understand the importance of speed in a critical breakdown situation, so wherever possible, we strive to dispatch parts within 1-3 days as an order is placed.

  However, each case is dealt with personal basis, and factors such as the condition or source of the parts can affect our operational speed.

  All details relating to the delivery timescale will be made very clear on your quotation.

  
  

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• What payment options and currencies do you accept?

  To make your purchase as easy as possible, we provide the main method is bank wire transfer, and we can accept payments in most major world currencies; we can accept payments in most major world currencies; however, we do prefer payments to be made in US dollar (USD), pound sterling (GBP) or euro (EUR), where possible. Payments made in other currencies may be subject to additional charges.

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• How many parts do you have in stock?

  We have an extensive stock base consisting of ten thousands of new and discontinued automation parts including those from leading manufacturers such as:
  Control Systems (DCS, PLC, CNC)                
  Panel Controllers
  HMI and Display Panels
  Drives
  Encoders and Resolvers
  Power Supplies
  If you are unable to find what you are looking for then don’t panic. We collaborate

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• Who can I contact if some problems occur?

  Our experienced Customer Support Team are on hand to help with any problems or questions that you may have once you have placed an order.
  The direct contact information for your Customer Support supervisor can be found on the bottom of your order confirmation.

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• Apter Power's Optimal Price Policy
  At Apter Power, we strive to provide customers with greater discounts on industrial automation parts prices.From time to time, another company may offer products at lower prices. If you happen to find a better price, please give us a matching opportunity. We will make every effort to match it!
  

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